Privacy Policy

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Last updated: 19/01/2026

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This Privacy Policy explains how ABF Candles ("we", "us", or "our"), an artisan candle-making company based in South Africa, collects, uses, stores, and protects your personal information. We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

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By using our website, purchasing our products, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

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1. Who We Are

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Company Name: ABF Candles

Business Type: Artisan candle manufacturing and retail

Country: Republic of South Africa

Contact Email: tayla@abfcandles.co.za

Contact Number: 0601633813

Physical Address: 10 Blaauwberg Road, Table View, Cape Town, 7441

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2. Personal Information We Collect

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We may collect and process the following categories of personal information:

2.1 Information You Provide Directly

• Full name

• Email address

• Contact number

• Billing and delivery address

• Payment-related information (processed via secure third-party payment providers)

• Order history and preferences

• Communications sent to us (emails, messages, contact forms)

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2.2 Information Collected Automatically

• IP address

• Browser type and device information

• Website usage data (pages visited, time spent, links clicked)

• Cookies and similar tracking technologies

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2.3 Information from Third Parties

• Payment confirmation details from payment processors

• Delivery status updates from courier services

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3. How We Use Your Personal Information

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We collect and use personal information for the following purposes:

• To process and fulfil orders

• To manufacture, package, and deliver products

• To communicate with you regarding orders, enquiries, or customer support

• To send marketing communications (where consent has been given)

• To improve our products, services, and website

• To comply with legal and regulatory obligations

• To prevent fraud and ensure website security

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4. Legal Basis for Processing

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We process personal information in accordance with POPIA based on one or more of the following lawful grounds:

• Your consent

• Performance of a contract (e.g. fulfilling an order)

• Compliance with a legal obligation

• Our legitimate business interests, provided your rights are not overridden

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5. Sharing of Personal Information

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We do not sell or rent your personal information. We may share your information only with trusted third parties where necessary, including:

• Payment service providers

• Courier and delivery companies

• Website hosting and IT service providers

• Accounting, legal, or compliance professionals

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All third parties are required to safeguard your personal information and use it only for the purposes specified.

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6. Cookies and Tracking Technologies

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We use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic and usage trends

• Remember user preferences

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You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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7. Data Storage and Security

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We take reasonable technical and organisational measures to protect your personal information against:

• Loss

• Unauthorised access

• Unlawful processing

• Accidental damage or destruction

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Personal information is stored securely and accessed only by authorised personnel or service providers who require it to perform their duties.

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8. Data Retention

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We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Legal and accounting requirements

• Resolving disputes

• Enforcing agreements

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When personal information is no longer required, it is securely deleted or anonymised.

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9. Your Rights Under POPIA

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You have the right to:

• Request access to your personal information

• Request correction or deletion of your personal information

• Object to the processing of your personal information

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Regulator of South Africa

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To exercise your rights, please contact us using the details in Section 12.

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10. Marketing Communications

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We will only send you marketing communications if:

• You have opted in, or

• You are an existing customer and have not opted out

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You may unsubscribe from marketing communications at any time by following the instructions in the message or contacting us directly.

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11. Children’s Personal Information

 

Our products and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes are made constitutes acceptance of the updated policy.

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13. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: tayla@abfcandles.co.za

Phone: 0601633813

Address: 10 Blaauwberg Road, Table View, Cape Town, 7441

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Information Regulator (South Africa):

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

The Information Regulator (South Africa)

Email: inforeg@justice.gov.za

Website: www.justice.gov.za/inforeg/